CardGames Terms & Conditions – Platform Usage Policy for Malaysia

1. Introduction

Welcome to CardGames. This Terms & Conditions document ("Agreement") governs your use of the cardgames.wine website and all services provided by CardGames ("Platform"). Please read this document carefully before registering an account or using any part of our platform.

By registering an account, making a deposit, playing games, or using any of the services at CardGames, you expressly confirm that you have read, understood and agreed to be bound by all the terms and conditions set out in this document. If you do not agree with any part of this agreement, please discontinue use of the platform immediately.

CardGames operates as an online entertainment platform offering casino games (slots, Live Casino, table games), Sports Betting (Malaysia Super League football, EPL, badminton, cricket, e-sports) and instant games. All these services are subject to the terms set out in this document, as well as any specific conditions relating to particular promotions or services.

2. User Eligibility

To register and use the CardGames, you must meet all of the following eligibility requirements at all times:

• Age: You must be at least 18 years of age. CardGames does not permit individuals under the age of 18 to register for or use any of the platform's services in any capacity.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your country of residence.
• Accurate information: All information you provide during registration and throughout your use of the platform must be truthful, accurate and up to date. False or misleading information will result in your account being suspended or closed immediately.
• One account only: Each individual is only permitted to hold one active account at CardGames. Multiple accounts held by the same individual are prohibited and may result in the closure of all associated accounts along with forfeiture of any remaining balances.
• Not included in the prohibited list: You are not on any player exclusion list issued by CardGames or the relevant regulatory authority.

3. Account Registration

The account registration process at CardGames is free and takes no more than two minutes. During registration, you are required to provide accurate and complete information, including your full name, active mobile number, valid email address and date of birth.

CardGames reserves the right to request identity verification documents (KYC – Know Your Customer) at any time, particularly before processing your first withdrawal or when account activity requires further verification. Documents that may be required include a copy of your ID, utility bills, or other accepted documents. This process is in place to protect your account security and meet international compliance requirements.

• Your account password must be strong and must not be shared with any other party.
• You are fully responsible for all activities that take place through your account.
• Any suspected unauthorised access must be reported to the support team CardGames immediately.
• Transferring or selling an account to another party is strictly prohibited.
• CardGames is not responsible for any losses arising from a player's own negligence in safeguarding their login credentials.

4. Deposits & Withdrawals

All financial transactions at CardGames conducted in Malaysian Ringgit (MYR). Our platform supports the following local payment methods commonly used by Malaysian players:

For withdrawals, CardGames processes requests within 15 minutes of verification. The minimum withdrawal amount is RM 50. No processing fees are charged by CardGames for standard withdrawals. The receiving account must be in the same name as the CardGames yours – withdrawals to third parties are not permitted.

5. Bonus & Promotions

From time to time, CardGames offers a wide range of bonuses and promotions for both new and existing players. All bonuses and promotions are subject to terms and rollover requirements set out separately for each offer. General terms applicable to all promotions CardGames are as follows:

• Each promotion may only be claimed once per player, per household, per IP address, and per device, unless otherwise stated.
• Bonus funds cannot be withdrawn directly – they must first be wagered in accordance with the applicable rollover requirements before any withdrawal can be made.
• CardGames reserves the right to cancel, modify or terminate any promotion at any time without prior notice if abuse or suspected fraudulent activity is detected.
• Players who attempt to manipulate the bonus system through opposing bets, multiple accounts or any other method deemed fraudulent will forfeit all associated bonuses and winnings, and may have their accounts permanently closed.
• In the event of any dispute regarding rollover calculations or bonus eligibility, the final decision of CardGames is final.

6. Game Rules

All games available on the platform CardGames – including slots, live casino, table games, Sports Betting, and crash games – are subject to their own specific rules, which can be found in the help section of each game. The following general rules apply across all games:

• The outcome of all RNG (Random Number Generator) games is determined randomly by an independently certified system. CardGames does not alter or manipulate game outcomes under any circumstances.
• For live casino games, outcomes are determined by the physical actions of the dealer as broadcast in real time. Any technical disruption during a live session that prevents the result from being clearly verified will result in the cancellation of that round and a full refund of the wager.
• Sports betting at CardGames settled based on official results announced by the relevant governing body (e.g., FAM for the Malaysia Super League, ICC for cricket, BWF for badminton). If a match is postponed or cancelled, the bet cancellation policy applies in accordance with the guidelines set out in the Sports Betting section.
• Any winnings resulting from a technical error or software bug are void and may be forfeited by CardGames once the internal investigation and verification process has been completed.
• Players must have sufficient balance in their account before placing any bet. CardGames does not permit betting on credit or debt under any circumstances.

7. Prohibitions & Restrictions

The following are strictly prohibited on the CardGames and may result in account closure and forfeiture of any balance without refund:

• Registering more than one account using the same or different personal details with the intent to defraud or exploit bonuses.
• Using automated software, bots, scripts or artificial intelligence tools to play games or place bets without genuine human involvement.
• Sharing or selling your account CardGames to another party.
• Uploading or using false identification, or identification belonging to another person.
• Any attempt to extort, deceive, threaten, or manipulate our staff or systems CardGames in an improper manner.
• Attempting to hack, breach or interfere with the platform's technical infrastructure CardGames.
• Using the CardGames for the purposes of money laundering or any other illicit financial activity.

8. Responsible Gaming

CardGames is fully committed to responsible gaming practices. We believe that online entertainment is only meaningful when enjoyed within healthy, controlled limits. The platform CardGames provides several self-protection tools accessible directly from your account settings:

• Daily Deposit Limit: You can set your own maximum deposit limit allowed within any 24-hour period. This limit takes effect immediately once set.
• Loss Limit: Set a maximum loss amount allowed within a given period (daily, weekly or monthly) to keep your spending in check.
• Temporary Break: If you feel you need a break from the platform, a 24-hour, 7-day, or 30-day cooling-off option is available and takes effect immediately.
• Self-Exclusion: For more serious cases, long-term self-exclusion (6 months to 5 years) can be requested through the CardGames.

CardGames encourages all players to use these tools as part of a healthy play routine. If you or someone you know has a gambling problem, please seek help immediately. More information on support resources is available on the Responsible Gaming ours.

9. Limitation of Liability

To the extent permitted by applicable law, CardGames shall not be liable for any direct, indirect, incidental, special or consequential losses arising from the use of or inability to use this platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes or Sports Betting results.
• Loss of opportunities, profits, revenue or data due to technical disruptions beyond reasonable control CardGames.
• Any losses arising from unauthorized access to your account resulting from your failure to keep your login credentials secure.
• Any losses arising from reliance on information available on the platform that was not updated in a timely manner due to technical delays.

Although CardGames endeavours to keep the platform running uninterrupted 24 hours a day, we do not guarantee that the service will always be error-free, uninterrupted or fully protected against cyber threats. In the event of force majeure, widespread system outages or any other extraordinary circumstances, CardGames reserves the right to suspend or temporarily halt services without liability to players.

10. Account Closure & Suspension

Players may close their account CardGames at any time by contacting our support team via email at support@cardgames.wine. Prior to closure, any remaining real money balance (excluding bonus funds that have not met the rollover requirements) will be returned to you via your original payment method within the stipulated timeframe.

CardGames also reserves the right to close or suspend any account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Strong evidence or reasonable suspicion of fraud, money laundering or other illegal activity.
• Failure to meet KYC verification requirements within the stipulated timeframe.
• Requests from authorised regulatory or governing bodies.
• The account holder is found to be under 18 years of age.

In cases of account closure resulting from a confirmed violation, CardGames reserves the right to forfeit all balances in the account, including any pending withdrawals. Account closure decisions made on grounds of fraud or illegal activity are final and non-appealable.

11. Amendments to Terms & Conditions

CardGames reserves the right to amend, update, or replace these Terms & Conditions at any time at our sole discretion. Players will be notified of significant changes via their registered email or in-platform notification at least 7 days before the changes take effect, except in urgent circumstances requiring immediate amendments for player safety or legal compliance.

Continued use of the platform CardGames after the effective date of any amendment will be considered acceptance of the revised terms. Players who do not agree with the changes may close their account before the effective date without penalty. The latest amendment date is shown at the top of this document for your reference.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the CardGames, our support team is available through the following channels:

For formal complaints regarding game outcomes, withdrawals, or account closures, please include your account number, the date of the incident, full details of the issue, and any relevant supporting evidence in your email to CardGames. All complaints will be thoroughly investigated and you will receive a response within 3 business days.